Testimonials

Here are just some examples of what our customers have to say about their appliance repair experience

Shawn M
Professional and excellent service. On time arrival and quick service. Tom the technician provided professional, courteous, and friendly repair services for Electric Range. Highly Recommended!


Wanda R
Tom B. in Via came to help me for my refrigerator problem. It was a wired noise problem and even Whirlpool hotline couldn’t provide a solution. Tom was patient and determined that he had to find a way to fix it. He is smart and suddenly he figured it out what is the root cause. I am very happy with Tom and Via Services.


Yvette L
Israel was my technician. He was extremely courteous and efficient. I especially like the way I could track the arrival time of my repair. Thank you


Nick D
I just had service done by Mike to replace the electronic over frontplate-my compliments on a job excellently done. He was courteous, on-time, professional, and very caring about the home itself. He wore overshoes to keep the house clean and kept the sounds down so as not to wake a sleeping child in the house. Couldn’t have ask for better service!


Ryoko T from Arlington, VA
2 different companies have tried to fix my brand new cooktop for 3 times each. Neither of them were awful ( The clover service and Video tech center. Especially the Video tech was nightmare. ) They couldn’t fix anything. When the clover service installed my cooktop, they put wrong parts at 5 different places. Then Video Tech people didn’t see any of problems and told me that they did all they could do which they did nothing. Video Tech never called me back every time I needed to call them even they said to call me. However VIA technician Julian did amazing job to fix everything which were caused by the 2 awful companies. Thank you VIA and Mr. Julian. In the future whenever I’ll have any troubles with my appliances, I’ll call you guys!!


Ben T from Montgomery, MD
Luke just came over and diagnosed my KitchenAID fridge. He was polite, professional, and very fast! I have had several over companies over here, (including Sears) and Via Services is the first company to have an online confirmation system as well as friendly techs. Sears was SO incredibly rude and rushed that this visit by Luke from Via Service was so nice!


Linda E from Herndon, VA
My appointment was easy to schedule. I got two confirmation calls then a call to advise the repairman was on the way. Eric was courteous, professional, knowledgeable and wore the shoe covers even though I told him he didn’t have to. He identified the problem with my microwave and resolved it. I now have a working appliance and appreciated the really great, one trip and done, service.